We accept returns on unused, unopened, and in original condition items within 14 days of delivery.
Hygiene Notice: For health and safety reasons, we cannot accept returns on used vaporizers.
Refund & Returns Policy
Australian Dry Herb Vaporizer Store
australiandryherbvaporizerstore.com
Your satisfaction is our priority. This policy explains our 14-day returns, warranty support, and how to return an item.
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Returns Policy
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Conditions for Returns
- Unused and unopened
- Original packaging with all accessories and seals intact
- Proof of purchase (order number or receipt)
- Return requested within 14 days of delivery
Items with signs of use or missing parts will not be refunded.
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How to Return an Item
- Contact us at returns@australiandryherbvaporizerstore.com with your order number and reason.
- Wait for return authorisation and shipping instructions.
- Pack the item securely in original packaging.
- Ship to the address provided (customer pays unless faulty).
- Refund processed within 5-7 business days after inspection.
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Refunds
| Payment Method | Refund Time |
|---|---|
| Skrill | 24-48 hours |
| BTC (Bitcoin) | At current market rate |
| Bank Transfer | 3-5 business days |
| Credit Card | 5-7 business days |
Original shipping charges are non-refundable.
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Warranty Information
| Brand | Warranty Period |
|---|---|
| Pax (Pax 3, Pax Plus, Pax Mini) | 10 years |
| Storz & Bickel (Volcano, Mighty+, Crafty+, VENTY) | 2-3 years |
| Arizer (Solo 3, Extreme Q, XQ2, V Tower) | 2 years |
| DynaVap (M7 XL, VonG, HyperDyn) | Limited lifetime |
| XMAX, Davinci, Medivape | 1-2 years |
Warranty covers manufacturing defects only.
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Non-Returnable Items
- Used vaporizers (hygiene regulations)
- Opened dosing capsules, screens, or mouthpieces
- Used grinders
- Gift cards
- Sale or clearance items (marked “final sale”)
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Damaged or Incorrect Items
Contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or refund immediately at no cost.
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Contact Us
Australian Dry Herb Vaporizer Store
australiandryherbvaporizerstore.com
returns@australiandryherbvaporizerstore.com
support@australiandryherbvaporizerstore.com
[Insert Your Phone Number]
[Insert Your Address or “Online Store Only”]
For fastest service, include your order number in all communications.